Refund policy

Modern Vault — Refund

Last Updated: August 13, 2026

Refund

At Modern Vault, we want you to be satisfied with your purchase. Please read our refund and return conditions carefully before placing an order.

1. Returns

We accept returns only when the product:

Arrives damaged or defective.
Is significantly different from the product shown or described on our website.
Is the wrong product due to an error on our part.

To request a return, you must contact us within 7 days of receiving your order.

The product must be returned in its original condition, including its original packaging and accessories where applicable.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

Your order number.
Photos or videos clearly showing the issue.
Photos of the product and packaging if the package was damaged during delivery.

After reviewing your request, we will determine whether the product qualifies for a replacement, exchange, or refund.

3. Change of Mind

We generally do not accept returns or refunds simply because a customer changes their mind, orders the wrong product, or no longer wants the item after placing the order.

Please carefully check the product description, specifications, size, color, and other details before ordering.

4. Refunds

If your refund is approved, the refund will be processed using the applicable payment method or another agreed method.

Refund processing times may vary depending on the payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an error on our part or the product was received damaged or defective.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, clearance, or other applicable restrictions. Any such restrictions will be stated on the relevant product page where applicable.